Redesigning the order detail section in Merqueo's app

The approach

Problem definition

The information that was shown to the user was too basic and doesn't answer all the doubts that they had once the order was placed. At that moment the information showed was:

• Order status (Received, Prepared, On the way, Delivered)
  
• The delivery schedule they selected (Time window)
  
• Button with product details
  

Research

To find out what our users needed, I conducted interviews and read ratings they wrote on the App Store and Play Store, as well as those they wrote on the NPS. There was information missing in the order details that was very important for users such as:

• Selected payment method
• Address to which the order was made
• To be able to change the person who receives the order
• Help center to manage yourself in case of any change
• Share your order list (in case you are not the person who receives the order)

Wireframe

We needed to change the information architecture of this screen and for this, we started it from scratch. We realized that we could make this screen have as many modules as the business needed in the future and likewise give the Marketing or Sales teams the possibility to have cross-selling items or informational (tutorial) modules where the client can be informed about new products, features, or personalized messages.

After this, we did user testing to find out which modules we were proposing were the ones that made the most sense to people.